C01 / Understand the work
Continuous
Improvement
Map and improve the real work with the people who do it.
- Process and value-stream mapping
- Operating rhythm and handoff design
- Service improvement and adoption
The SFG CBA Framework
Transformation, in the right order.
Improve the real work. Establish information people can trust. Then use AI and automation to accelerate an improved, governed system.
Explore the three disciplines
People and process come first.
CContinuous ImprovementImprove the work
BBusiness IntelligenceTrust the information
AAI & AutomationAccelerate responsibly
One connected sequence
Build the foundation. Then accelerate.
CBA gives Australian organisations a practical order for change. Each discipline has a distinct job, and each makes the next more useful.
Continuous
B02 / Establish the truth
Business
Intelligence
Establish trusted information so leaders and teams can make better decisions.
- Decision and evidence baselines
- Information architecture and data quality
- Power BI and executive reporting
A03 / Accelerate with care
AI &
Automation
Accelerate an improved, governed system with responsible AI and automation.
- AI opportunity and risk assessment
- Workflow automation and agent design
- Governance, training and scale readiness
AI is the accelerator. Better processes and reliable information give it a useful, accountable place to work.
The five-step sequence
From the work as it is to change people can use.
Keep the CBA journey grounded in evidence and adoption.
Map
See the work as it is.
Measure
Establish the baseline.
Improve
Test the intervention.
Automate
Choose the right support.
Adopt
Make the change durable.